Service

We constantly strive for adapting our product range to your requirements and needs. That’s why we are looking forward to your feedback which will influence our product development.

Our products can be found in our comprehensive product catalogs, consolidated overviews and online by use of different filter and other search options. We pursue the goal to find the most appropriate product for each customer. Our product data is complemented by information about product life cycle, availability, revision status, technical features as may be the case and compatibility overviews of related products.

In addition to the mentioned sales documentation, we preferably communicate in person with our customers. Our technical sales team has many years of experience in technical consultancy that they will gladly contribute in answering your enquiries. It doesn’t matter whether you have already selected a product or you are acquainted with a comparable product on the market or last but not least you simply describe the application – we keenly listen and ask all relevant questions in order to be able to submit a thorough offer to you in the end.

If you have selected a product but questions remain regarding performance and compatibilities, we support you through the series of tests until all questions are answered to make your final buying decision.

During the order processing we will support you with current status updates respectively. Significantly, a blanket order provides special advantages for you, since we keep you up-to-date with regular status information and personal notifications about possible changes with regard to the products of your blanket order.

Our Support gladly clarifies your questions regarding accessories, installation and operation of the products to find solutions as soon as possible. Please do not hesitate to contact us.

In case of defects we are at your service. You will receive a RMA-Number to return your goods either via phone, email Email or online at our Website. Your defective goods will be tested by our qualified technicians and if possible instantly repaired here in Germany. If larger components are damaged, the goods will be sent back to the manufacturing plant. In such cases you will be offered a hardware replacement.