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Handling

ICP-Deutschland - Handling

Enquiries

Each enquiry will be forwarded to and handled by our experienced sales team. Our technical sales team primarily focuses on providing technical advice to you.

Offer

Here at ICP Deutschland, you decide whether an individual and convincing offer from us shall be provided after your enquiry has been clarified. Our offers include the requested articles, delivery time, prices and additional information that are necessary to handle your order.

Order

On our website you can either send an enquiry or place a direct order. If you place an order you will immediately receive a copy of your order. We advise you to check it carefully. In case of mistakes please call us or send us an email right away. Each order will be checked and filed from our employees in order to identify inconsistencies. In such cases we will immediately get in touch with you to clarify pending questions in person.

Order confirmation

As soon as we have received your order we will confirm the order via email. In rare cases the clarification of certain topics (like delivery time of specific products) takes longer that is why you will receive a preliminary order confirmation instead. The missing information will be handed in as quickly as possible.

Delivery

In order to obtain the best delivery time for you, we handle most orders with part consignment. The advantage is that you will receive your goods as quickly as possible and your order will be fulfilled prior to subsequent orders. We gladly send your goods to a different shipping address. Please be aware of the national and foreign tax regulations. Our prior shipping partner is DPD . This implies if not stated otherwise that our standard shipment will be handled by DPD. Alternatively, we offer shipments by UPS, TNT or Spedition. Shipments to parcel services naming your customer number can be done as well. If your delivery method differs from DPD Standard shipments please indicate it specifically.

Billing

The invoice will be sent at the date of the delivery. The invoice contains the agreed discounts and payment terms respectively. If you have an external invoice processing entity, the invoice can also be sent to another postal address. The initial constituent will not be affected.

Frame contract

In general, we offer the possibility to enter a frame contract agreement. It is up to you which terms will be included in this frame contract agreement. Usually, these agreements include products, duration period (e.g. 12 months), total number of goods, lot size as well as terms with regard to stockpiling.

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